Yes, our Free-Parts-For-Life Program (including eartips) is really free. Free-Parts-For-Life shipments will be sent to the shipping address on the original order or location of purchase. If you have moved to another address or country other than the original shipping location, we will do our best to send Free-Parts-For-Life and Lifetime Warranty shipments from a designated distribution center or distributor. We have distribution centers in the USA, European Union, Mexico, China and Japan. We have official MDF Instruments distributors in over 80 countries.
Simply register below if you haven't already, and make the request online or call us at 001.818.357.5647 and we'll get you taken care of.
The parts include our ComfortSeal® Eartips in three sizes (small, medium and large), ID Tag, diaphragms, retaining rings and non-chill rings.
Our Free-Parts-For-Life Program shipments to the US and Canada are sent via USPS and may take up to 14 business days to process and arrive, depending on your normal postal service speed. For shipments to Canada, Hawaii, and Alaska, please allow up to 25 business days. International shipments may take longer depending on the location of the closest distribution center and shipping destination.
Free-Parts-For-Life Program shipments do not include tracking information. After making your parts request online, you will receive a confirmation message and your parts will be shipped in 5-7 business days from placing the request. If you have any questions on the registration process or would like additional help registering your MDF® Instrument(s), please email our Client Experience Team at firstname.lastname@example.org or call us at +1.818.357.5647.
FREE-PARTS-FOR-LIFE request Form
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